mySAP CRM: The Offcial Guidebook to SAP CRM Release 4.0

	List Price: $60.00 Homebizpc.com Price: $47.00 Your Savings: $ 13.00 ( 22% ) Subject To Change Without Notice Availability: In stock soon. Order now to get in line. First come, first served. Manufacturer: SAP PRESS
Average Customer Rating:
Binding: Hardcover Dewey Decimal Number: 005 EAN: 9781592290291 ISBN: 1592290299 Label: SAP PRESS Manufacturer: SAP PRESS Number Of Pages: 450 Publication Date: 2004-05 Publisher: SAP PRESS Studio: SAP PRESS
Related Items mySAP CRM Interaction Center SAP CRM Interview Questions, Answers, and Explanations: SAP Customer Relationship Management Certification Review SAP MM-Functionality and Technical Configuration (2nd Edition) Implementing SAP R/3 Sales and Distribution Effective SAP SD
Editorial Reviews: Deals with computers/software.
Spotlight customer reviews: Customer Rating: Summary: mature CRM offering Comment: SAP has recently been pushing hard its mySAP, in part to reach a larger market. Here, we see the buildout of its CRM version 4. Replete with many use cases [examples] to help the reader gain expertise. One case is to generate a repair order. The screen capture for this example depicts a GUI that is rich in many options that the reader might need for her situation. Another big feature is the mySAP CRM Interaction Centre. Think of this as souped up help desks. With advanced searching of the data base of previous help queries and replies. So that the help desk personnel can productively make use of accumulated experience, and more quickly solve a user's problem. The book also stresses efficient channel management, and that partners should be integrated into CRM for competitive advantages. Much to read about. Customer Rating: Summary: very good condition Comment: good condition and received in short time. i suggest this seller to by from Customer Rating: Summary: Good overview Comment: If you are looking for an overview into CRM in general, this is a good book. If you want to learn anything in depth about SAP CRM this will not help you. There is nothing specific here about SAP CRM, no how to's, transactions, not even a detail explanation or example of a BDoc. Customer Rating: Summary: Good insight in to CRM Comment: This is the best book i have found , which goes deep into the CRM Subject. Customer Rating: Summary: Official Guide Comment: This book is good if you want an overview of what SAP CRM has to offer. However, if you are looking for technical information, I wouldn't purchase this book. More Reviews