ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management

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Binding: Paperback Dewey Decimal Number: 658 EAN: 9781921523106 ISBN: 1921523107 Label: Emereo Pty Ltd Manufacturer: Emereo Pty Ltd Number Of Items: 1 Number Of Pages: 216 Publication Date: 2008-06-26 Publisher: Emereo Pty Ltd Studio: Emereo Pty Ltd
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Editorial Reviews: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPAD exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPAD All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: SLA, Agree and Define (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Agree and Define processes. It covers SLA, Service Level Management and Financial Management processes. IT Service Management Practitioner: Agree and Define (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Agree and Define processes. This comprehensive resource is a "must read" for those aspiring to be IPAD certified.
Spotlight customer reviews: Customer Rating: Summary: Fair supplement guide Comment: This book is a fair guide but not a definite guide. The book is setup from a lecture perspective. Multiple powerpoint slides augmented by additonal notes and comments. A few of the powerpoint slides are difficult to read (small slides with very small print). Would of been nice if the book came with a CD or some type of media with the slides on them electronically. Also, keep in mind and to my surprise, the book DOES NOT include answers to the assignemnts in the back of the book (assignemnt, assignemnt resources and the exam prep!!). Customer Rating: Summary: It's fine, but not complete. Comment: The book is fine. However, it's not complete for whom wants to take the certification. Do not expect to have a complete course with only this book. More Reviews